Abstract:

Even with Exchange 2007 SP1 installed, some users are still unable to edit rules in Outlook Web Access (OWA).  The problem appears to be caused by rules that are present that OWA cannot handle; removing the problematic rules appears to restore access.  The logging is quite poor as the UI doesn't really provide any reason for the failure.

Potential Causes:

• Remove any rules that contain "and stop processing more rules"
• Remove any rules that contain "clear message's categories"

• Rules that have the toolset icon next to them, as above, are not editable in OWA.
• First log on in OWA after mailbox is moved may result in rules not being editable.  Log off and log back on.
• Ensure Rules are Enabled in Exchange System Manager (Server Configuration, Client Access, Right click on OWA directory, Properties, Segmentation tab)